FAQ
Frequently Asked Questions
FAQ
How long will it take to receive my order?
Orders typically ship within 3–5 business days. Delivery times vary by location, and by provider.
Can I track my order?
Yes! Once your order has shipped, you will receive an email with tracking details. You can track your package directly through the courier's website.
Do you offer international shipping?
Unfortunately, at the moment we do not offer overseas shipping.
What material are your shirts made from?
Our shirts are made from high-quality, breathable cotton, for comfort and durability.
What if an item I want is out of stock?
We do not restock items once they are sold out. Once an item is gone, it’s gone! Be sure to grab your favorite designs while they’re available.
How should I care for my shirt?
Machine wash cold with similar colors or hand wash gently. Turn inside out, avoid bleach, and hang or lay flat to dry. If ironing, iron inside out, avoiding the embroidery. These steps help keep your shirt looking great!
What size should I purchase?
Please check our detailed size chart on our product pages for measurements. If you’re between sizes, we recommend sizing up for a looser fit.
Can I add a note to my order?
We don’t currently offer personalized notes, but feel free to reach out via Instagram, WhatsApp, or email for any special requests, and we’ll do our best to help!
How can I contact customer support?
You can reach us through any of the following channels:
- Instagram: @lulululu_co
- Whatsapp: +6281199990909
Do you accept returns or exchanges?
We do not accept returns or exchanges. Please review your order carefully before completing your purchase. If you have any questions about sizing or product details, feel free to contact us before ordering.